My Foot Guy believes in a 100% satisfaction guarantee, which means we will replace mis-shipments, defective products, and size exchanges for free, no questions asked! If you have questions or you need to replace your product, please email info@myfootguy.com. We are also committed to your complete satisfaction. If you are not satisfied with your purchase at any time, you may return it for a full refund. Please email info@myfootguy.com.. Please see our full refund policy for details.